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Members with an expired add-on license will not be able to use the license. Members with an expired user type will not be able to sign in. Upon the expiration of any license in your organization, you must unassign the expired license so your organization's members are only assigned valid licenses.

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This can happen if you assign licenses to your members but are later entitled to fewer licenses, such as if you make changes to your maintenance agreement or you are using trial licenses.

It is possible for your organization to exceed the number of licenses available, resulting in a negative number available.

Each product has a corresponding card on the licenses page that shows the number of add-on licenses available to assign and compatible user types.

If they choose to sign out of Navigator, they must be able to connect to the licensing portal to sign back in.

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After that, they can download mobile map packages, go offline, and use Navigator offline. The first time a licensed member signs in to ArcGIS Navigator, they must be connected to their licensing portal.Items that have been licensed by the organization need to be shared with groups in your organization. For ArcGIS Marketplace apps, you only manage licenses that have been licensed by members.

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ArcGIS Pro users who are already working offline when this setting is enabled will be allowed to check back in, but any future attempts to take an ArcGIS Pro license offline will generate an error. To do this for your organization, an administrator or a member with licensing privileges must enable the Prevent members from taking ArcGIS Pro offline setting in the ArcGIS Pro section of the Licenses tab. Organizations requiring more control over offline usage of ArcGIS Pro can prevent all ArcGIS Pro licenses in the organization from being taken offline.Your organization needs to be provisioned for ArcGIS Pro or specific additional products such as ArcGIS Navigator before you see those products on the Licenses tab and can manage add-on licenses for those products.Find the member whose profile you want to view, click the More options button, and click View profile.) (Go to the Organization page and click the Members tab. If you're not sure what apps a member can already access, view their profile to see the licenses included with their user type and any assigned add-on licenses.

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For example, a member assigned a GIS Professional user type already has a license for ArcGIS Pro, so you don't need to assign ArcGIS Pro to that member as an add-on license.

If an app is included with a member's assigned user type, you don't need to assign the member an add-on license for that app.

Keep the following in mind when managing licenses: To prevent the email notifications from being returned as undeliverable, verify the member's email address first. Sign out, close the browser, and sign back in to see the email options again.) To assign the specified add-on license to all applicable members that appear on the page, click Manage all on page. (If you aren't prompted to email members, you may have saved the email setting when you assigned a license earlier.

Turn on the license assignment next to each member and choose whether or not you want to notify the member by email.

For example, you can filter the list to show only members with a particular user type and role, those who have signed in in the last day or a specified date range, or members in a specific group who are assigned an ArcGIS Pro license. Use the filters to narrow the list of members. To search the list of organization members, type the member's name in the search box.

In the window that appears, find the member or members whose license you want to manage.

If necessary, search the licenses by name.

Locate the add-on license you want to change.

At the top of the site, click Organization and click the Licenses tab.

Verify that you are signed in as an administrator of your organization or a member with licensing privileges.